Frequently Asked Questions

 

General

 

What is Hippo Health?

Hippo Health is an app-based medical service that provides people instant and affordable access to Colorado-based, board-certified emergency room physicians. Our app connects you to a local physician within a few minutes of sending a text message.

How do I sign up for Hippo Health?

Signing up for Hippo Health is easy and takes only a few minutes. Simply select the type of plan that meets your needs, then download the app, and instantly gain access to our board-certified local emergency room physicians. Sign up now.

When can I use Hippo Health services?

The service is available everyday from 8 AM until midnight Mountain standard time. Sign up now and give the service a try! Let us know what you think after you connect with one of our local physicians for your medical concern.

Where is Hippo Health available?

If you live in Colorado, the Hippo Health service is available to you anywhere you can access your smartphone or desktop/laptop.

 

Health Providers

 

Who are the Hippo Health providers?

The Hippo Health medical team is comprised of some of Colorado’s finest emergency physicians.

What are the physicians’ qualifications?

All Hippo Health providers are certified emergency physicians that have worked together in busy, service-oriented, high-acuity emergency departments for 15+ years on average.

If the provider recommends that I see a specialist or primary care physician, do I still pay for the visit?

The cost of the Hippo Health subscription covers the expenses of every communication you have with Hippo Health providers. You will not get a refund on the service if you are in need of more specialized care and are referred to a different doctor.

That being said, for the low subscription cost, you are able to access Hippo Health providers over the span of your subscription period as many times as you need for any new or existing medical concerns.

 

Prescriptions

 

Can a Hippo Health provider prescribe medications?

Yes. If deemed necessary, Hippo Health providers are certified physicians that can prescribe prescriptions. They cannot prescribe narcotics or lifestyle medications like Viagra.

What if I need tests, x-rays, or lab work?

If x-rays or lab work is necessary, Hippo Health physicians will be able to help you set up an appointment to visit a facility to get x-rays or lab work done. We are connected within the Denver and Boulder communities to help expedite cost-effective diagnostics.

 

Security

 

Are Hippo Health services safe and private?

Yes. All communication via the Hippo Health App is HIPAA compliant, private, and secure.

How can I see my child or spouse’s medical record?

You can create individual accounts for each of your family members and then select who has access to that record within your family so that you can see your child’s medical record while your personal record is not accessible to others.